Who we are
This policy explains how Chill Heating & Air ("we", "us") handles personal information collected through this website, by phone, by email and during service visits. Chill Heating & Air, 3248 Village Plaza Dr, Roseville, CA 95747. Phone (916) 826-1737. Email c.hill@chillheatandair.com.
Information we collect
Information you give us: your name, phone number, email address, service address, details about your equipment and the service you request, and anything else you include in a form or message.
Information collected automatically: basic technical data such as browser type, device, pages visited and approximate location, gathered through cookies and similar technologies.
Information from service visits: notes, photos and readings about your equipment, and records of work performed and payments made.
How we use your information
We use your information to respond to enquiries, schedule and carry out service, prepare estimates and invoices, manage memberships, follow up on work, send reminders you have asked for, improve our website and meet legal and accounting obligations.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
When we share information
We share information only with providers who help us run the business (for example scheduling, payment, email and website hosting services), financing partners such as GreenSky when you choose to apply, equipment manufacturers for warranty registration, and authorities when the law requires it. Providers may use your information only to perform services for us.
Cookies
Our website uses cookies to remember preferences, such as accessibility settings, and to understand how visitors use the site. You can block or delete cookies in your browser settings; some features may not work as expected if you do.
Your California privacy rights
If you are a California resident, you may have the right to know what personal information we hold about you, to request a copy, to request correction or deletion, and to opt out of any sale or sharing. We will not discriminate against you for using these rights.
To make a request, contact us using the details below. We will verify your identity before responding and reply within the time the law requires.
Text messages and calls
If you give us your phone number, we may call or text you about your appointment or service. Message and data rates may apply. Reply STOP to stop text messages at any time.
Keeping your information safe
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes above or as required by law.
Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information.
Changes and contact
We may update this policy from time to time; the date at the top shows the latest version. Questions or requests: Chill Heating & Air, 3248 Village Plaza Dr, Roseville, CA 95747. Phone (916) 826-1737. Email c.hill@chillheatandair.com.
